Shipping & Delivery Policy

Service Area

We currently ship across India via partnered couriers. International shipping is not available at this time.

Order Processing & Dispatch

• Orders are processed only after full payment confirmation from our payment gateway/bank.
• Standard dispatch time for all orders (components and systems) is 5–7 business days after payment confirmation.
• Custom pre-built systems are supplied on a pre-order basis. Product listings may display "in stock" at checkout for ordering convenience, however dispatch follows the pre-order lead time stated above.
• If any part is unavailable or delayed in procurement, additional time may be required. In such cases, we will notify you promptly with the updated estimate.

Delivery Timelines

Courier-dependent, business days from dispatch:

Shipping Charges

• Calculated at checkout based on destination pincode and volumetric weight.
• Large/high-value shipments may include additional handling/insurance.
• Cash on Delivery (COD) is not available.

Order Splitting

Multi-item orders may ship in separate parcels with individual tracking numbers.

Order Updates & Tracking

Tracking details are shared by email (and WhatsApp, if provided) once your order is dispatched. Tracking events can take a few hours to appear after label creation.

Address Changes & Failed Delivery

• Address changes are possible before dispatch via orders@hakeemi.in.
• After dispatch, changes are subject to courier policies.
• If delivery fails and the parcel returns to us, re-shipping charges may apply.

Packaging & Quality Checks

• Components ship in manufacturer packaging; serials are recorded.
• Custom PCs are foam-packed; internals are secured for transit.
• Photo QC and thermal testing are performed prior to dispatch for systems.

On Delivery: Damage, Tampering, or Shortage

DOA (Dead on Arrival) — Replacement Only

• If a product is non-functional out of the box, notify support@hakeemi.in within 3 days of delivery with diagnostics/photos/video.
• Return the item safely packed (initial return shipping at customer's cost).
• After inspection/verification (and, if required, vendor RMA check), we will ship a replacement of the same model.
• Refunds are not offered for DOA cases. Physical damage, burnt pins, or mishandling are not covered.

Manufacturer Warranty & RMA

All products carry manufacturer warranty as per brand terms. After the DOA window, service/RMA is handled by the brand's network; we'll guide you on the process. Keep your invoice and packaging.

Local Pickup (Mumbai)

Pickup by appointment (Mon–Sat). Bring a government ID and your order confirmation. For systems, allow time for on-site power-on checks.

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